Testimonials

"I have had my support issues resolved promptly and successfully by your support team. Excellent."
Daniel Van Nattan
TravelEdge Pty Ltd

"We have found using SysAid here at the international headquarters of Lay and Wheeler a fantastic experience. Tracking work throughout the IT department from fault to resolution has never been easier. SysAid is a very user-friendly and efficient tool and we wonder how we have done without it for so long."

Gary Lucas
Lay & Wheeler

"We've been using SysAid for a couple of weeks now and it is fantastic. We have tried a variety of different Help Desk tools and none have compared."

Matthew Hoist

"I am enjoying this road of discovery to what SysAid can do. You are developing an excellent product."

Nicholas Preller
Taeuber & Corssen (SWA) (Pty) Ltd.

"We have been using SysAid for almost a year now, and it is has been a great tool for logging and tracking all of our work orders. The process of submitting a new work order could not be any easier for our end users. We also enjoy the fact that Ilient consistently delivers new enhancements based on their customers' suggestions."

John Darrow
Guaranty Bank

"This software gets a lot of use at BOU-MATIC. We capture every IT services request. This gives us the means to track down who makes the most requests as well as what are the most common type of requests. This helps determine what kind of education we need to provide.

"With SysAid we can at last provide the upper management with much more relevant reports and have the details that support those reports available instantaneously if asked."

Bob Schaefer
BOU-MATIC

"llient's SysAid has dramatically improved our ability to provide coherent support to our users. It is easy to use and is an invaluable tool for any business that has an internal ICT support function. It gives the users confidence that their requests are being taken seriously when they get a ticket number and are automatically emailed when any work is completed on the issue they logged. It also greatly improves tracking of where the real, as opposed to perceived, ICT problems and bottlenecks are in your organization. We could not recommend it highly enough."

Conor Buckley
Director
1 2 Travel

"Your helpdesk/inventory software is the best I've tested and used out of all the other products out there on the market. The cost versus the functions available just blows away all the other products on the market.

"I use the inventory to track all my workstations as well as the hardware and software installed. We use the helpdesk interface to give our users a place to submit problems with computers, printers, software and any other IT related request that might come up.

"I love being able to keep an eye on the problems my users are having and the level of customization your software allows. Everything is straight-forward and easy to follow. You don't need a 1,000 page manual and a degree in rocket science to understand how to use your product.

"Your keep it simple philosophy is something more companies should follow instead of trying to make these huge cumbersome complex products that look pretty and are loaded with features no one will use.

"Thanks for an outstanding product!"

John Wagner
The Arc of Anchorage

"I am a system administrator for a real estate company in a beach community. Our agents are constantly designing brochures and printing.

"Before SysAid was installed, computer users had to call, e-mail or physically come to my office for help.

"SysAid has been a fantastic tool for both me, the admin, and the user. It's easy to use, it brings a professional feel to the small office for support and it's customizable for all our needs.

"One of the best tools for our business has been the FAQ section. Most of my users get on a ‘rush’ to make a sale, or to get a document printed and used to come to me saying ‘I know you told me how to do this (or that), but I can't remember.’ Now they just go to the FAQ I setup in SysAid and they can remind themselves about to how to perform a task.

"The reports section allows me to view how I'm doing meeting the needs of our users, and to keep track of recurring problems or needs of the users so that I can make sure preventive maintenance measures are taken or there is proper training of the users.

"Ilient is great keeping in touch, yet not overwhelming my inbox with lots of emails. Overall, this is a great product. If you don't have Help Desk software now, you owe it to yourself and your users to try SysAid!"

Loral R. Johnson
Lewes Realty
System Admin

"Simple, cost-effective, and easy to deploy. I can't think of another multi-user application which can claim all three."

Wiley Gustafson
www.mwsystems.net

"The software is very good, effective and simple. If we have any problem, your fast tech support always solve it in the first email. We tried several other solutions but none was able to work flawlessly with the several OS we manage from Win95 to Windows XP. Ilient SysAid is non-obtrusive, works with minimal hardware requirements and gives us much more for the price we pay. Keep up with the good work and quality of your system."

Roberto Dam
Banco Sudameris Paraguay

"This SysAid helpdesk tool helps us gather all the IT resources and requests in one place. It keeps track of our activities and we are able to have a list of our assets.

"It is very easy software that gives you a lot to work with. You can customize it and obtain exactly what you need in a short time. Our users are very happy that they now have a tool for entering their IT requests."

Marc Sguin
Systems & Processes Analyst
Nellson Nutraceutical Canada Inc.

"I am happy with SysAid and all its various functions. I tried two other helpdesk programs in the past and am glad I downloaded your product. It is well priced, perfect for our company of 120 users, setup a database for our helpdesk issues and gives me an inventory of hardware/software. When I had problems, your technical support responded in a timely fashion, had the technical expertise and was able to repair the problem quickly."


Lee Culwell
Senior Network Administrator
ValvTechnologies Inc.

"We researched a number of products on the marketplace for our internal help desk logging system. We were impressed by the simplicity and cost of Ilient. It was very easy to implement and customize for our needs. Our staff and IT team love it because it is easy to use. From our perspective it is the best internal help desk system in the marketplace because of its simplicity, reliability and cost."

Joe Tawfik
Managing Director
Contact 1-2-1 Pty Ltd

"IETG looked at many products with varying success, but nothing fulfilled our criteria until we found Ilient's SysAid."

"IETG looked at many products with varying success, but nothing fulfilled our criteria until, via a web search, we found Ilient’s SysAid. The majority of other packages that were both helpdesk and an asset database were far too expensive for our budget whereas SysAid is extremely versatile and configurable, at a reasonable cost.

"After using the free trial for 3 weeks, we purchased a full license and have been using SysAid for a month and are already harvesting the benefits. We have been able to  monitor the use of unauthorized software on all our workstations and identify 
shortfalls in hardware specifications. The helpdesk now allows us to prioritize and assign service requests. Because of its browser based simplicity, is a hit with our network users."

Paul Mundy
Group IT Manager
IETG

"SysAid has helped our organization by enabling us to maintain a central repository of our outstanding Software & Hardware issues. It has greatly helped our efficiency by enabling to see instantly the status of any issue logged. Before SysAid it was almost impossible to accomplish anything due to the time spent in answering the telephone. Now users can log the support calls themselves, check their ongoing status and add additional comments. This has greatly reduced the time spent on the telephone, thus enabling more time to be spent on resolving the issues.


"The ability to pass the support call back and forth between support personnel while still maintaining overall visibility of the issues has proved to be immensely useful, information is no longer fragmented and stored in multiple places.

"This is a most excellent product."

Kevin MacGillivray
IT Manager
MacLean Electrical

"I found SysAid in the Internet and tested it. I'm now in the position to have an actual overview of our hardware, software and help desk issues. This is one of the most important thing, when a ‘Help Desk’ or ‘Support’ is needed.
There are several other reasons for choosing SysAid:
Automatic inventory of hardware and software on different operating systems
Fast and actual information about all assets
Integrated HelpDesk for all employees
Integrated Knowledge Database
Very good history, where I can view the time needed for a project or a problem.
"Your support team is one of the fastest I've ever seen! For all our problems we got service packs within 3 days!"

Perschl Christian
SIGMATEK GMBH & CO KG
System Administrator

"SysAid is helping us track our time and efforts. Prior to SysAid, the IT department was using MS Word documents to log help desk incidents and IT tasks. This helped a little for future problem solving, but was tedious to use when trying to find past solutions. Additionally, SysAid helps our Director to see what the IT department is working on and better understand where the IT efforts are being utilized.

"After trying demos and researching many other ticket tracking solutions, it was concluded that SysAid was the best fit for our needs and budget. There are more complex, more expensive packages out there that may be suited for a larger corporation with larger budgets, but SysAid had all of the features that we required at our organization and for a very reasonable price."

John Podmayersky
Network Systems Engineer
Ulster-Greene ARC

"More than two months ago my interest in your product was dictated by our growing need for quality help desk support application along with some basic remote management tools and hardware/software inventory collection. Your product stood out instantly. The ease of use, wealth of features and ‘off the shelf’ approach are the building blocks of what makes SysAid better than other products.

This highly customized yet open source approach is often a winning model for deployment of a successful product. Your Help Desk product has one of those instant familiar looks to itself that makes anyone who has ever worked with the similar products instantly fall in love with it. The wealth of added features not found in other similarly priced products makes it a no-brainer to purchase and enjoy right from the start"

Dragan Tomas
Sr. IT Associate
Holladay Properties